Cleared the same day where we can, with a camera down the line when it keeps returning. In an apartment the first job is establishing whose pipe it actually is, because that decides who pays.
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Two very different buildings sit inside the same postcode here, and they fail in different ways.
In the towers and unit blocks around the CBD, almost everything drains into a shared stack. One blockage low in that stack affects every apartment above it, and it shows up at the lowest connected fixture, which is why the flat with water on the floor is so often not the flat with the fault. The useful question in a building is never what went down your sink, it is where the obstruction sits relative to your lot.
In the older streets, Chatswood West and the Federation and interwar pockets around it, the story is age. Original cast iron above ground rusting inward and narrowing, earthenware below ground with joints that have opened just enough for roots, under gardens that have had a century to mature.
What both share is the ground. Clearing a blockage costs what it costs anywhere. It is the repair afterwards where sandstone decides the number, and that is the point at which it is worth knowing your options before someone quotes you to excavate.


Tell us whether it is a house or an apartment, and whether anyone else in the building has the same problem. Those two answers usually decide the job before we arrive.
In a unit block the waste from every apartment on a line drops into one vertical stack. An obstruction near the bottom does not politely affect only the flat that caused it. Everything above backs up, and it relieves at the lowest opening it can find.
That is usually a ground or lower floor shower, because a floor waste sits lower than a toilet pan or a basin. If your shower gurgles or fills when a neighbour runs water, stop treating it as your problem. It is a common property fault and it belongs to the owners corporation.
The older buildings and houses here still run original cast iron. It corrodes from the inside, and the rust scale builds inward rather than falling away, so the usable bore narrows year by year while the outside of the pipe looks perfectly sound.
The symptom is a line that drains more slowly every year and blocks more often, on a pipe nobody has touched. Clearing buys time. A camera tells you how much bore is actually left, which is the number that decides whether you are maintaining it or replacing it.
The established streets here have very mature planting, and under it earthenware sewer laid in short lengths with mortared joints. Sandstone country does not move the way clay does, so joints here tend to open from age and from root pressure rather than from soil movement.
The practical difference is that root intrusion here is often more localised: one joint, one tree, rather than a whole run flexing. That is good news, because a localised fault is a patch liner rather than a full reline.
Clearing a blockage costs the same on any ground. Excavating to fix the pipe underneath does not. Rock frequently sits within a metre or two of the surface here and it is hard enough that trenching means saws and breakers.
So the sequence matters. Clear it, camera it, and only then talk about repair, because on this ground the gap between lining and digging is usually the biggest number in the conversation.
Whether it is a house or an apartment. If an apartment, which floor, and whether anyone else in the building has reported the same thing this week.
Whether it is one fixture or several, and whether it correlates with someone else using water. If you have a strata manager, having their details to hand saves a day, because we can send the footage and the report straight to them.
Every job is quoted at a fixed price before it starts. These are indicative 2026 ranges. If the fault turns out to be common property we put that in writing rather than billing the lot owner for someone else's pipe.
Hand tools or an electric eel through an existing access point. Most jobs land here.
High-pressure water where an eel will not do it, or where scale has narrowed the bore.
Down the line with the footage handed over. The right call on a second blockage.
Mechanical cutting back to clean pipe, then a camera pass to show what is left.
Issued with the footage. What a strata committee or an insurer will ask you for.

The first question is which, because in a building the next question is whether the fault is even inside your lot. That changes who we are working for.

We work from the closest existing access point so nothing backs up through the apartment or the house while the line is being cleared.

A first blockage gets cleared. A repeat gets the camera, because on cast iron the question is how much bore is left.

You watch it on the screen, and the written report goes to you and, if you want, straight to the strata manager.
Stop using every fixture on that line. If you are in a unit and a neighbour is running water, tell us, it usually changes the diagnosis before we arrive.
Call 1300 381 569
It depends where the fault is, not where the water appeared. The pipework inside your lot is generally the owner's. The shared stack and the drainage below it are generally common property, and therefore the owners corporation's. The complication is that a blockage low in a shared stack surfaces at the lowest connected fixture, so the apartment with water on the floor is frequently not the apartment with the problem. We camera it and hand you the footage, because that is what turns a disagreement with a strata manager into a decision.
That is close to a textbook shared-stack blockage. Their discharge cannot get away past an obstruction further down, so it backs up and finds the lowest opening available, which is your floor waste. It is not caused by anything you did, and clearing your own trap will not fix it. This is a common property matter in almost every case, and it needs to go to the building manager rather than be paid for out of your pocket.
Roots and corrosion, in roughly that order. The Federation and interwar houses through Chatswood West and the surrounding streets are a century old in places, running original cast iron above ground and earthenware below. Cast iron rusts from the inside and the scale narrows the bore. Earthenware joints open just enough for roots, and this area has very mature trees. Neither is anyone's fault, it is what happens at that age.
Because of the rock. Chatswood sits on Hawkesbury Sandstone, often within a metre or two of the surface, and it is hard, measured up to around 70 megapascals. Clearing a blockage costs the same anywhere. It is the repair afterwards, if the line actually needs work, where the ground decides the bill. That is the reason relining matters more on the North Shore than it does in the clay: it avoids the expensive part entirely.
On soap or grease in a basin, sometimes. On what actually blocks a sewer here, roots, a collapsed section, wipes, no. They generate heat and sit against the blockage rather than passing through it, which is bad news for old cast iron and for PVC traps alike. They also make the job less safe for whoever comes next, because the water we then work in is caustic. If you have poured one in, say so when you call.
No, and in a building with a shared stack they are worse than in a house, because one resident's habit becomes everyone's blockage. They clear the S-bend, which is all the label really promises, then fail to break down. They catch on anything rough, and in an ageing cast iron stack there is plenty to catch on. Once a few collect, everything behind them builds up.
Most straightforward clears through an existing access point are $150 to $400. A stubborn line needing the jetter is $400 to $700, and a camera inspection is $250 to $450 with the footage included. You get a fixed figure before anything starts. If it turns out to be a common property fault we will tell you that and put it in writing for the strata manager rather than quietly billing the lot owner.
Tell us whether it is a house or an apartment, and whether anyone else in the building has the same problem. In a building that is most of the diagnosis.
Fixed price agreed before we start, and a written report if the fault turns out to be common property.
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